Returns & Refunds
If an item arrives faulty, damaged, or not as described, contact ajudeprivate4@gmail.com with your order number and details of the issue. Your statutory consumer rights are not limited by this page.
Changing your mind
For most online goods purchases in the UK, you can notify us that you wish to cancel within 14 days after receiving the goods. After notifying us, you normally have a further 14 days to return them. Exceptions can apply to certain goods under consumer law, including sealed goods that cannot be returned for health or hygiene reasons once unsealed where the legal conditions are met.
Please contact us before sending a return so we can confirm the correct return instructions. Do not send items to an unverified address. Handle items only as far as necessary to establish their nature, characteristics and functioning; deductions may apply where allowed by law if goods are used or damaged beyond that.
Refunds
Where a cancellation refund is due, we will make the refund within the applicable legal time limit and refund standard delivery costs where required. Refunds are made using the original payment method unless another method is agreed. Faulty or misdescribed goods are handled in line with applicable consumer law.
To start a return, email ajudeprivate4@gmail.com.